第三部分,饭店企业内部服务质量差距模型的构建。
Part three: Construction of the gap model of the service quality inside hotel enterprises.
目的提取内部服务质量因子,并对员工满意度模型进行实证研究。
Results Internal service quality factor includes work & colleague, assistant management, work condition, work payment, consistency between responsibility and authorization.
内部服务质量与员工工作满意度呈显著正相关,它对员工工作满意度有部分的预测作用。
Internal service quality is related to employee's job satisfaction and it can forecast employee's job satisfaction.
作者根据数据分析结果,对宾馆管理人员如何加强内部服务质量管理提出了一系列建议。
The author, based on some analytical data results, has put forward his Suggestions to the hotel managers on how to improve their internal service quality.
其次通过回归分析得出内部服务质量与员工工作满意度的回归方程和内部服务质量各维度的重要程度。
We discus internal service quality how it affect employee's job satisfaction and we get influencing factors on employee's job satisfaction.
本文借鉴外部服务质量测评的相关方法,提出了内部服务质量测评的实施模型,并对其步骤进行了简单论述。
On borrowing external service quality evaluation methods, this paper raises internal service quality evaluation model and give some simple statement on its steps.
本研究也具有一定的实践意义,企业可以结合自身情况,利用本研究的结果对自身内部服务质量问题进行检查和改进。
This study also has certainly practice meaning, the enterprise can make use of above-mentioned results to verify the problems of its internal service and improve it, according to its own circumstance.
人力资源部门作为企业内部服务的关键提供者,其内部服务质量水平的高低将直接影响员工的满意度和企业的经营绩效。
As a key provider of internal service, the internal service quality of human resource department will directly influence employee satisfaction and organizational performance.
文章在梳理总结内部服务质量PZB模型研究的基础上,探索了组织氛围及其构成维度对内部服务质量测评的影响机理及途径。
This paper summarized the studies of PZB model as well as discussed the influence scheme of organizational climate and relevant constructs on measurement of internal service quality.
如果出现重大故障,针对客户和内部人员的服务质量将受到影响。
If a major failure occurs, the quality of service that customers and internal people receive will suffer.
生活时尚酒店的产品因此不仅要求内部设计的质量,传统服务质量,还需要附加生活时尚团体需要的其他服务。
The lifestyle hotel product therefore offers not only quality in its interior design but also a feel-good element for its customers.
目的:强化医疗机构内部科学管理,以降低医疗服务的运作成本,提高工作效率和服务质量。
Objective To reduce the operation cost of medical service and increase the efficiency and quality of service by strengthening inner scientific management of medical institute.
目的强化医疗机构内部科学管理,以降低医疗服务的运作成本,提高工作效率和服务质量。
OBJECTIVE To reduce the operation cost of medical service and increase the efficiency and service quality by strengthening the inner scientific management of medical institute.
生成服装贸易公司服务质量过程指数,从而对流程内部各个环节进行评价,以发现流程中存在的服务瓶颈。
In order to evaluate the every steps of service process and find the problems, Building the service process index of clothing trade corporation.
需特别关注的是这个项目的创新性怎么样,它是如何强化“内部顾客”理念的,在没有额外支出的情况下,它是如何提高对服务对象的服务质量的。
Special weight is given to how innovative the project is, how well it reinforces the concept of "internal customer", at no additional expense and how it improves service to its clientele.
需特别关注的是这个项目的创新性怎么样,它是如何强化“内部顾客”理念的,在没有额外支出的情况下,它是如何提高对服务对象的服务质量的。
Special weight is given to how innovative the project is, how well it reinforces the concept of "internal customer", at no additional expense and how it improves service to its clientele.
应用推荐