你不必在投影片上展示老套又不讨喜的议程表，只是让观众知道你要干什么，为之后你所要带领的旅途给张地图。
You do not need the ubiquitous and infamous agenda slide, but give people an idea where you're going, a bit of a road map of the journey you're taking them on.
例如，“你真让那个顾客转怒为喜了吗，而且你只是为他做你能做的事，就把事情办成了？”
For example, "you really turned that angry customer around by focusing on what you could do for him, not on what you could not do for him."
很多英文单词的单复数形式没差别，因此有时你会听到有人说为一篇文章做了“很多调查研究”，但这么说也很讨喜。
Many English words are the same in the singular as in the plural, so sometimes you will hear someone talk about the "researches" they did for a story, which is nonetheless endearing.
你尽管笑你的，可是如果同样的事情发生在你的头上，你就得转喜为忧了。
It's all very well for you to laugh, but if the same thing ever happens to you, you'll laugh on the other side of your face.
管理培训生项目的目标是提供给你坚实的基础来为你在喜达屋作为管理者长期的成功做充足的准备。
The objective of the Management Trainee Program is to give you a strong foundation to prepare you for long-term success as a leader with Starwood.
管理培训生项目的目标是提供给你坚实的基础来为你在喜达屋作为管理者长期的成功做充足的准备。
The objective of the Management Trainee Program is to give you a strong foundation to prepare you for long-term success as a leader with Starwood.
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