本文的研究主题是高档商务饭店顾客抱怨处理公平性与顾客行为意向的关系。

This thesis is about the relationship between justice of complaint-handling and customer behavioral intentions.

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本文以高档商务饭店的大堂氛围为研究对象，并以顾客感知价值为导向，探索了饭店大堂氛围营造的基本思路。

Taking the lobby atmosphere of luxury hotels as the research objective and customer perceived value as orientation, this paper explores the basic thinking of the hotel lobbies atmosphere creation.

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