The author suggested that customer satisfaction and customer loyalty is the most important prerequisite to accomplish customer resource value.
文章指出要实现顾客资源价值，最重要的前提就是顾客满意和顾客的忠诚。
参考来源 - 顾客服务价值研究——企业核心竞争力·2,447,543篇论文数据，部分数据来源于NoteExpress
如今越来越多的企业逐渐认识到顾客资源的重要性，但却很少能有效地利用和管理顾客资源。
Corporations are beginning to realize the significance of customer resources. But few are able to leverage customer resources effectively because of lack of a simple framework for understanding it.
最后，经过付款处之后，顾客就释放资源，以便其他顾客可以使用它。
Finally, once through the checkout, the customer releases the resource so that other customers can use it.
在第一种情况中，顾客请求资源(付款通道)。
In the first case, the customer requests a resource (a checkout aisle).
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