现在已经有不少这样的服务存在了：他们向唱片公司支付预期收益，而顾客只要支付足够的费用就可以享受无限的下载连接。
Many such services exist: they provide record companies with predictable revenue, and consumers who are prepared to pay enough can have unlimited access.
如果这样仍不能解决，顾客应提供详细精准的信息告诉哪存在问题，而不是只做一个概要的陈述。
If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements.
针对实际中存在的排队现象：顾客在加入队列之前发现排队顾客较多而发生犹豫，从而因影响他加入队列的可能性。
According to the mass queuing phenomenon in reality, the will-be-in-queue customer would hesitate about the more in-queue customers, thus the probability of his in-queue would be influenced.
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