为什么服务一个高度忠诚的顾客的成本原则上与服务其他类型的回头客的成本是不同的，这一点完全不清楚。
It is not at all clear why the costs of serving a highly loyal customer should in principle be different from those of serving any other type of repeat customer.
你能调整你和不同类型的顾客的沟通方式吗？
Can you tailor your communications to different types of users?
他们每个类型的顾客现在都拥有一个购物专区——这时特意设计出来以满足他们不同需要的。
Each group is then provided with an area of the shop designed to meet their needs.
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