《顾客第二》是中信出版社 出版的图书，作者是豪尔·F·罗森柏斯戴安娜·麦克弗林·彼得斯。
提出“员工第一，顾客第二”的管理理念，也就是说没有满意的员工，就没有满意的宾客。
Proposed "staff first, customer second" the management idea, i. e. does not have satisfaction staff, does not have satisfaction guest.
第二种选择是走到书架前，但是这次，把书拿开，然后稍微多拿一会儿，再把书放到顾客手中。
The second option also involved going over to the shelf but, this time, removing the book and then subtly holding onto it for just an extra moment before placing it in the customer's hands.
第二条法则是备受危机困扰的公司应该加倍将重点放在顾客身上。
The second rule is that crisis-racked firms should redouble their focus on their customers.
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