顾客知识是指你对顾客的背景和服务期待是否了解、了解多少、程度高低。
The paper thinks, in the dynamic competitive knowledge era, that thedevelopment of the CAM theory can’t be separated from customer knowledge.
论文认为,在动态竞争的知识经济时代,顾客资产管理理论的研究和发展必然离不开顾客知识这一要素。
参考来源 - 基于知识的顾客资产分析与价值提升研究·2,447,543篇论文数据,部分数据来源于NoteExpress
然后,研究了顾客知识管理的基础问题。
Then, the problem of customer knowledge management foundation is studied.
因此,顾客知识管理将会是企业新的竞争优势的重要来源。
So customer knowledge management may help to achieve new competitive advantages for enterprise.
通过SECI模型,分析两者之间的联系,同时分析顾客知识相对于其他知识的特点。
The inner relations of two kinds of customer knowledge which are discussed based on SECI model are not ignored.
应用推荐