一些因素参与评价的是服务,包括协助安装过程中或转换的硬件和软件,培训员工,顾客热线电话,以及硬件维修。
Some of the factors involved in evaluating is services include assistance during installation or conversion of hardware and software, employee training, customer hot lines, and hardware maintenance.
他所提出的市政顾客服务311热线电话,从2003年起,接听次数到达一亿两千万次。
His 311 call system, a municipal customer-service line, has received 120m calls since 2003.
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