... customer segment pricing 顾客细分市场定价 customer satisfaction 顾客满足度 customer retention 顾客维系/留存 ...
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顾客满足度指数是近年来许多国家和地区积极开展研究和采用的一种新的经济指标。
Considering repletion meaning to spend an index is to make multilateral home and area begin research and a kind of when use new economic norms actively in recent years.
组织应确定和选择改进的机会，并采取必要的措施，以满足顾客要求和增强顾客满意度。
The organization shall determine and select opportunities for improvement and implement necessary actions to meet customer requirements and enhance customer satisfaction.
顾客抱怨是指顾客对其要求已被满足的程度的感受比较差，顾客满意度很低时，产生的心理感受以及做出的反应。
Customer complaint is the psychological receipt and reaction when the customer's request is in poor satisfaction and the contentment of the customer is very low.
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