在顾客导向文化环境中工作的员工有倾听和理解顾客消息的能力。
Employees in the customer-responsive cultures have the ability to listen to and understand the messages sent by the customers.
成功的顾客导向的文化降低员工对于角色和最好的工作方法的不确定。
Successful employee-responsive cultures reduce employee's uncertainty about their roles and the best way to perform their jobs.
员工价值导向的企业文化与顾客价值导向的企业文化交互的程度越高，企业绩效越好。
Much higher the interaction of employee value orientation and customer value orientation, much better corporate performance.
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