我还记得听说过他有一个“收件箱零回复”原则，凡我记得写信给过他的那些我认识的人，惴惴不安地写信给他寻求帮助，无一例外的都意外收到了他的回信。
I even remember hearing that he manages a "zero inbox" policy and people that I know have written Brad with questions asking for help have been surprised that he has written back and offered advice.
家人，他帮助过、建议过的人都活了下来。
Both his immediate family and most of those whom he advised or helped managed to survive.
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