服务质量缺口模型作为一种服务质量分析工具，普遍适用于一般服务性企业。
As an analyzing tool of service quality, service quality gap model is applicable to common service enterprises.
这是质量控制中严重的缺口。
填补这个缺口需要一些严厉的措施，但是奥斯本先生力求通过无痛的手段来提实施第一次削减，使第一线的服务质量不受影响。
Filling the hole will involve harsh measures, but Mr Osborne sought to represent the first cuts as largely pain-free, leaving the quality of "front-line" public services unaffected.
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