各级责任人或责任部门在接到员工申诉后将在申诉事件涉及的相关当事人中进行调查，并根据调查结果尽快做出处理决定。
The directors of every levels or departments in charge should conduct investigation among relevant parties involved in the appeal affair and make decision according to investigation result.
在处理客户投诉、咨询过程中，如发生拒绝、推诿现象，对责任部门和责任人必须按考核规定进行处罚。
In the process of handling customer complaint and inquiry, in case of refusal and buck-passing, the responsible department and persons shall be punished according to the assessment provisions.
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