读者投诉是图书馆服务工作中的常见问题。

The complaints from readers are familiar problems in the library services.

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浙江图书馆读者投诉的内容主要有服务态度、服务措施、服务环境、读者的误解等问题。

The readers' complaints of Zhejiang Library mainly include service attitude, service measures, service environment, and misunderstanding of readers and so on.

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图书馆的内隐性危机主要是就其服务而言的，包括读者投诉、文献采访和馆员队伍三个方面。

Latent crisis of a library is related to its service and includes the three forms: client complaining, document acquisition, and staffing.

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