对此类问题感兴趣的读者可以在自己的环境下探索此类问题，并可将本文中的材料用作开发自己的测试的基础。
Readers interested in such matters are encouraged to explore such issues in their own environments, perhaps using the materials in this article as a basis for developing their own tests.
成功的服务补救，可将失望的读者转化为忠诚读者，甚至比从未发生过服务失败更对图书馆有好感。
A successful remedy in reader service can turn disappointed readers into loyal readers, and can bring a good impression of library even more.
应用推荐