能力管理程序：该程序使商业类事务与能力评估挂钩。
Competence management process: The process that links business issues with competence sourcing.
对于向后兼容能力的承诺扩充了静态的配置文件，并且包含为支持版本5和版本6管理程序的互操作性而进行的工作。
The commitment to backward compatibility extends beyond static configuration files, and includes work that was done to support interoperability between Version 5 and Version 6 administration programs.
本文提出了一个创造客户知识能力内部过程的概念框架，有助于企业从战略上管理它们的客户关系管理程序。
This research proposes a conceptual framework about the internal processes involved in creating customer knowledge competence , which allow firms to strategically manage their CRM programs.
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