肯德基、麦当劳和必胜客等连锁店正在制定新的客户服务标准，采用严格的员工培训和持续监控，以确保一线员工的友好服务态度。

Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff.

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例如，多个业务线很容易发现它们都需要通过一个服务访问客户的详细信息。

For example, it is relatively easy to get multiple lines of business to agree that they need a service to access customer details.

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这是您(您的系统)和使用您的服务的客户之间的生命线。

This is the life link between you (your system) and the customers who will use your services.

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