没有行李：客人可能没有结帐就离开(跑单)或者前台忘记将其离店房态输入系统。

No luggage: probably the guest left without settling the bill (skipper) or the Front Desk Agent forgot to check out the room in the system.

youdao

我是3021房间的威廉姆·康德。我想结账离店。

This is William Cotton in Room 3021. I'd like to check out.

youdao

领班、 经理在客人离店后要迅速进房仔细检查是否有遗留物品， 如有及时归还客人，或做好登记并妥善保管。

The supervisor and manager have to come into the room to check wheater there is any left goods, to return to the guests & make a record and keep storement if the goods are found.

youdao