电话、计算机集成系统 computer telephony integration
提出电力客户呼叫系统应充分应用计算机电话集成技术进行构建。
It brings forward that Power Customer Call system should make full use of Computer Telephone Integration to build the system.
同时在硬件上利用现有的计算机电话集成（CTI）产品来实现数据和协议的转换，大大提高了系统的效率和稳定性。
We use a product of CTI to implement the conversion on both data and protocol, it greatly improves the system's efficiency and stability.
呼叫中心是一种基于计算机电话集成技术的新的综合信息服务系统。
It is an integration of marketing telephony center, sale telephony center and service telephony center.
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