电话接听技巧对企业来说非常重要。

Phone answering skills are critical for businesses.

youdao

如果该接线生每天必须接听2500个电话，那么问题并不是她缺乏电话接听技巧- - -问题可能是因为超负荷工作，培训本身并不能解决问题。

If that operator has to answer 2,500 calls a day, the problem is not necessary a lack of telephone techniques - it could be a situation of work overload and training alone might not help.

youdao