我们已经形成了一种对狂热行为的迷恋。
但是即便是对纯粹口头上的狂热行为的指控，我也要否认。
But I would want to deny even the lesser charge of purely verbal zealotry.
快速反应：倾听那些隐含的激烈，病毒和情绪化的狂热行为，以便消除潜在的公关危机，或引燃正面支持的星星之火。
Rapid Response: Listen for potentially heated, viral, and emotional activity in order to extinguish a potential crisis or fan the flames of positive support.
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