从知识的本质、分类、转化和特征说起，详细阐述了知识管理的内涵、对象、流程、原则、策略和技术。
Talk about from essence, kinds, conversion and characteristics of knowledge, explain the intense, target, key, procedure, principle, tactics and technology of KM in detail.
知识管理系统具有复杂的“社会—技术”特征，需要实现人、流程以及技术的有机统一。
The knowledge management have the complex "society-technology" character, is supported by the unification of human flow and technology.
第二章首先分析了面向大批量定制多项目并存生产的企业业务流程和面向大批量定制多项目并存生产的特征，并提出了面向大批量定制多项目并存管理的基本思想。
In the second chapter, the basic idea of MC-oriented multi-project management is set forth on the basis of analysis of characteristic of mass customization and operation flow of the enterprise.
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