供货后，由于未达到质量要求所造成的有形和无形损失及意外支付的费用。
After delivery, because did not meet the quality requirements as a result of the tangible and intangible loss and accident costs paid.
医院在服务有形性方面做的相对较好，而在医疗费用的可接受性和服务的移情性方面还有待提高。
It is preferable in the materiality service, it still needed to improve in the acceptability of medical treatment charge and the empathetic service.
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