当创造的价值通过更高的产品质量、生产能力和顾客满意度以及其他方式得以维持时，就会发生价值保持。
Value preservation occurs where created value is sustained through, among other things, superior product quality, production capacity, and customer satisfaction.
保住顾客的关键是创造更高的顾客价值和顾客满意度。
The key to customer retention is superior customer value and satisfaction.
此外，“实际绩效水平”比“期望与绩效的差距”对顾客满意度有更高的解释能力。
Furthermore, performance of service has greater power to interpret the variation of customer satisfaction than gap between expectation and performance.
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