一旦有书面投诉，学校有责任用比处理口头投诉更正规的方式进行处理。
Once in writing, universities are obligated to deal with a complaint in a more formal manner than if it is made verbally.
里克：要是你不介意的话，你填上他们的名字，(微笑)这样会更正规些。
Rick: If you don't mind, you fill in the names. (smiles) That will make it even more official.
如果不能通过shell访问，可以通过更正规的FTP客户端更改文件授权。
If you do not have shell access, you can change file permissions with most decent FTP clients.
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