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游客是景区服务质量的受众和评委，其对景区服务的满意程度是由游客对景区服务质量的实际感知与期望之问的对比来决定的。
Tourists are the judges of the service quality the satisfaction degree of tourists to scenic spots depends on contrast of the actual the perception and expectation of service quality.
本文以九寨沟核心景区旅游服务质量评价为例，深入探讨了以上问题。
The thesis exemplified Jiuzhaigou core attraction zone, deeply discussed the above questions.
投诉主要集中在一些景区景点服务质量低、酒店服务不到位、旅行社未按合同提供服务以及交通不正点、补救措施不及时等问题。
Complaints focus on a number of scenic spots with low quality of services, poor hotel services, bad travel agencies'service as well as incorrect traffic service, slow service recovery.
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