新闻和虚构的故事以后都将以更多的数量和更快的速度抛向我们，无论它是好还是坏。
In the future, news and myths will be thrown at us in greater volume and faster, for both better and worse.
通过服务行业中一个好的例子和坏的例子，我们要学习在很多行业中有用的技巧，无论你是处理内部顾客的抱怨还是外来顾客的抱怨。
By listening to a bad example and a good example of service practice, we'll be studying skills that are useful in any industry, no matter whether you are dealing with internal or external customers.
因为这个改变不大，你的情绪将不再因为好的不好的事发生在你身上而高高低低，无论他(和他们的行动)是好还是坏。
Because with this little change, you will no longer be swayed up and down depending on whether good things or bad things happen to you, whether people (and their actions) are good or bad.
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