交易成本的构成和大小，是影响商业银行运作效率的主要因素。
The structure and quantity of commercial banks' transaction cost have a lot of influence on their performance.
该指标体系由四个宏观指标构成，即业务流程成本、业务流程效率、业务流程顾客满意度和业务流程质量。
The index system consists of four macroscopic evaluation indexes: business process cost, business process quality, business process customer satisfaction, and business process efficiency.
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