电子服务代理（Electronic Service Agent，ESA）是在服务器后台运行的代理，将检测和报告计算机上安装的设备和软件。
The Electronic Service Agent (ESA) is an agent that runs in the background on the server, and detects and reports on equipment and software installed on the computer.
本报告书内容包括：将焦点放在硬件、软件、服务上，对数位影像处理价值链展开调查后，顾客的使用型态、购买倾 等结果。
This report offers a holistic picture of the entire digital imaging value chain, focusing on the hardware, software, and services that fulfill the imaging needs of consumers.
本报告以通信服务供应商(CSP)使用于服务的创造、编列及执行、策略管理、内容管理的软件系统为调查对象。
It covers the software systems used by communications service providers (CSPs) for service creation, orchestration and execution, policy management, and content management.
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