在智能手机市场的成功可以让Geico以及它的客户都受益:让那些基于呼叫中心的服务转变到在线自服务上。
Success in the smartphone market promises another beneficial change for both Geico and its customers: the movement of many of those customers from call-based customer service to online self-service.
在印度,最高端的私有企业开始向那些将电脑操作系统以及呼叫中心业务外包至本地的最优秀的西方公司学习成功经验。
In India, top private companies started learning from the best practices of the Western companies that outsourced their computer systems and call centers there.
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