例如,“你真让那个顾客转怒为喜了吗,而且你只是为他做你能做的事,就把事情办成了?”
For example, "you really turned that angry customer around by focusing on what you could do for him, not on what you could not do for him."
于是转喜为怒,转赞美为责备挑剔,转首肯为摇头。
Then happiness turns to anger, praise to scolding and nit-picking, and head-nodding to head-shaking.
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