open interaction
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服务企业经营具有高度的开放性，顾客和企业之间存在大量的交互作用，若仅仅从传统的财务指标进行绩效评价有很大的滞后性。
Service firms which always interact with customers are open highly in operation, so the traditional financial accounting - based performance measurement method is out of step and lagged.
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