平常邮件的损失；
我们现在给朋友发短信或电子邮件，就像给他们打电话一样平常。
We are now just as likely to SMS or email a friend as we are to call them.
即使是平常的活动，比如给澳大利亚电信打电话或从澳大利亚邮政取包裹，紧随其后的都是通过短信或电子邮件发送给你的满意度调查，询问：“我们做得如何？”
Even the most commonplace activities, such as calling Telstra or picking up a parcel from Australia Post, are followed by texts or emails with surveys asking, "How did we do?"
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