复旦大学图书馆利用网络为读者提供常见问题回答、读者留言板、BBS等多种咨询服务，为虚拟参考咨询系统建设提供有关的研究和服务基础。

Our construction of VRD is based on the network services of Fudan University Library (FDL), such as FAQs, Readers' Message Board, BBS and so on.

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是的，我们可以收集一些常见问题并给出一些一般性的回答。

Yes, and we can collect some frequently asked questions and present some general answers.

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关于这个问题，以下是一些常见问题的回答。

Here are some answers to common questions about the issue.

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