我们想请您换房间，抱歉为您带来不便，并希望您谅解。
We'd like you to change your room. We are very sorry for the inconvenience, and I hope you understand.
我们希望您的谅解。
对于无法接受您的订单，本公司深感歉意，希望您能谅解我们的处境。
We are really very sorry not to be in a position to accept your order, but hope you will understand our situation.
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