利用系统工程的思想，建立了数学模型，综合运用模糊数学、物元模型以及层次分析法(AHP)进行评价。
Utilizes the thought of system engineering, builds the mathematics models, and evaluates companies by fuzzy comprehensive judgment, matter element model and AHP.
层次分析法；包装方案；评估模型；综合评价。
AHP; packaging solutions; assessment model; comprehensive evaluation.
分析了进行维修服务质量评价的重要性，建立了维修服务质量评价的层次结构，提出分析模型和计算方法，并给出了一个具体实例。
The importance of evaluation of maintenance service quality was pointed out and its hierarchy structure was constructed. Analysis model and calculation method were put forward with a specific example.
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