例如，成本与客户不满意和被退回产品在途中损坏有关，这是完全可以避免的，但往往被忽略。
The cost and customer dissatisfaction associated with returning product damaged in transit, for example, is totally avoidable-but not always recognized.
在消费者和终端客户层面，不合格产品是在被购买和使用后退回的。
At the consumer or end-customer level, defective product comes back after purchase and some level of use.
我们将会测试样品和被客户退回来的产品。
We will measure and test the sample and the product rejected by the customer.
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