要强调良好的IT治理实践的重要性，就要考虑用于您的客户的产品或服务的生产。
To underscore the importance of good IT governance practices, consider the production of goods or services for your customers.
营销与销售能力的重要性我已经在博客中无数次提到过了，企业经营的核心就是关于如何把一种产品或是服务销售给需要它的客户。
Marketing and sales ability to the importance of a blog I have mentioned countless times, and the core business is on how to sell a product or service to the needs of its customers.
我们今天的主题是客户服务。我们将讨论有关你该如何来争取提高客户满意程度以及其重要性。
Our topic today is customer service. We're going to talk about what you have to do to improve customer satisfaction and why that is important.
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