引导他人致力于服务客户以及适应改变这两个交叉难题的能力
An ability to focus others on the twinissues of serving customers and managing change.
供应商、客户和银行等友好利益相关者的交叉持股，可能占市场的三分之二。
Crossshareholdings held by friendly stakeholders such as suppliers, clients and Banks accounted for perhaps two-thirds of the market.
ACME还看到了交叉销售方案的潜力，并且正在考虑为此目的而引入客户关系管理(customer relationship management, CRM)过程。
ACME also sees potential in cross sell options, and is looking to introduce customer relationship management (CRM) procedures for this purpose.
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