处理客人和职员询问，以彬彬有礼而有效率的形式，报告投诉或问题如果没有立即的解决能被发现，当向上级汇报并跟踪结果。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback a prompt follow up.
熟悉菜品知识，能够为客人点单。与厨房协调好当日或每月的特色菜及推荐菜，并跟踪服务。
Familiar with the food knowledge, could take order for the guest. & service Coordinates with kitchen on daily or monthly specials and promotions.
协助跟踪解决客人遇到的问题，并及时跟进解决。
Assist when necessary on follow up on concerns arising from guest feedback / ambassador reports, seeking resolutions to incidents / complaints.
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