通过客人资料,建立良好的客户关系, 如果可能,称呼客人名字,通知客人有关活动和酒店耐促销的东西。
Establish good guest contact by setting up guest history cards, greet guests by name whenpossible, infrom regular guests about activities and promotion in the Hotel.
尽可能多地收集客人的信息资料。
向客人提供本市的有关资料。
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