纠正行动的定义：为确保给不符点提供及时、持续补救而实施的系统化的改进或解决措施。
Definition of corrective action: The implementation of a systemic change or solution to ensure an immediate and ongoing remedy to a nonconformance.
文章从了解服务补救的概念入手，阐述了图书馆实施服务补救的几项措施。
This paper has explained the concept of service remedy and expounded measures of service remedy.
然后基于对服务质量的新评价思想，提出实施服务补救策略是提升服务质量必然选择的策略以及服务补救策略实施的具体运作技术。
Based on those new evaluation thoughts, the tactics of service recovery that can promote service quality are put forward, and operating techniques of service recovery are also discussed.
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