基本技巧是放慢谈话节奏，在完全探究大家对事件的不同看法之后，再下结论。
The basic technique is to slow the conversation down - to properly explore different perspectives on events before jumping to conclusions.
这提供了对每个服务环境的完全了解，以及可能的复用的可靠探究。
This provides a complete understanding of the context of each service and a solid exploration of likely reuse.
“该研究真是现实了极有意义的影响，”加州大学洛杉矶分校的精神病学博士安德鲁-路特说到，“他们事实上完全彻底的探究了医疗保健在该系统中运转的。”
"The study really shows a significant impact, " said Dr. Andrew Leuchter, a professor of psychiatry at UCLA. "They really completely overhauled how healthcare was delivered in this system."
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