迅速解决客人投诉、问讯和要求等运营问题和请求。在客服方面实行全面、积极的解决方法。
Attend to major operational problems and needs promptly including customer complaints, enquiries and requests. Practice positive problem solving in all aspects of customer service.
在顾客服务方面，有时小企业可能优于大企业。
Sometimes small firms can outdo big business when it comes to customer care.
戴尔现在处于艰难时期，戴尔正试图在很多的前沿方面实现再造比如：产品设计、顾客服务和分销。
Dell is struggling through a period in which it is trying to re-invent itself on a number of fronts - product design, customer service, and distribution.
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