作为一种实时咨询模式，IM咨询是对传统咨询服务的一个补充，其对咨询馆员也提出了更高的要求。

As a timely reference mode, im service complements the traditional reference service, and sets stricter demands on the reference librarians.

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文章介绍了法国、意大利等国的参考咨询馆员制度，并指出了这一制度对中国图书馆界的重要借鉴作用。

The paper introduces the reference assistance system of public libraries in France and Italy and proves that it benefits the circle of Chinese libraries.

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但存在的问题也较多，主要是网络技术自身的局限、咨询馆员与读者双向交流存在的主客观技术水平障碍等。

But some problems still remain, such as the limitation of Internet technique itself, interaction technique barrier between advisors and readers.

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