呼叫中心在这个阶段所体现的应该是其强大的数据库功能，而这个正是获取有效的客户资源的重要数据来源。
Call center at this stage should be as reflected in its powerful database function, and this is the important data source to obtain effective customer resources.
在此阶段呼叫中心作为一个企业与客户的重要接触点，每天都和大量的客户在进行互动。
In this phase the call center as a business the important point of contact with the customer, every day, and a large number of customers in the interaction.
在第二节中分阶段讲述了呼叫中心项目实施的全过程。
In the second section, the process of the Call-center project is described by stages.
应用推荐