您可能不希望储存每次呼叫的每一分钟，而是希望随机储存呼叫用于后期的质量检查。
You would not want to store every minute of every call, but maybe you want to store random calls for quality review later.
将记录系统检测到客户生气的呼叫，用于后期的检查和分析。
Calls where the system detects an angry customer could be recorded for later review and analysis.
下一小节将检查初始索赔表单，并解释如何在那个表单上直接嵌入点击呼叫功能。
The next section looks at the initial claim creation form, and explains how to embed click-to-call capabilities directly on that form.
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