奇斯布罗、奥康纳和里奥斯写的《沟通技巧》写到：“低效率的聆听很可能导致员工被解雇、商店损失客源、工作关系硬化等严重问题。
Cheesebro, O’Connor, and Rios write in Communication Skills, “People are fired, customers are lost, and working relationships are strained because of ineffective listening.
企业主需要和很多人建立工作关系，这其中包括客户，供应商，员工，银行，还有像律师，会计，顾问等这样的专家。
Business owners need to develop working relationships with a variety of people including customers, vendors, staff, bankers, and professionals such as lawyers, accountants or consultants.
影响员工敬业度的因素有很多，如管理者的成熟度、企业文化的开放性等，和员工自己的特性也有关系。
There are many factors that influence employee engagement, such as the maturity of managers, the openness of corporate culture, and the characteristics of their employees.
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