但请注意这个标签,个人认同感,个人认同感的问题,似乎是建立在这样一个假设上,无论我是什么,都将是一个人。
But notice that that label,personal identity, the problem of personal identity, seems to have built into it the assumption that whatever it is that's me is going to be a person.
所以积年累月下来存在的问题,就不该叫做个人认同感的问题,而仅是认同感的问题。
So the problem of existence through time,or persistence through time, shouldn't be called the problem of personal identity,but just the problem of identity.
今天来看下处理愤怒顾客的重要部分:表示同感。同感类似于同情——那意味着对顾客的不满表示理解。
We'll see that a very important part of handling angry customers is showing empathy: empathy is similar to sympathy - it means showing that you understand the customer's pain.
How many of you have that feeling?
有多少人有同感呢
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